Shipping and Returns

Soapberry offers free domestic ground shipping for orders over $25.

The standard processing time is 1 - 3 business days. Please allow up to 8 days for shipment arrival. 

Kindly ensure to provide the accurate shipping address when checking out.  Soapberry held responsible or liable for incorrectly entered shipping information or packages left, stolen, or missing from a shipping address with no secure location.

All return requests are required to be made within 30 days of the date you received your item. We’ll accept return requests for items that are unopened and unused. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email hello@soapberry.us within 30 days of receiving your product to begin the process.

After you’ve submitted a return request to hello@soapberry.us, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.